1. What Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, job title, company name, service request details.  

• Technical Data: IP address, browser type, device identifiers, pages visited, and time spent on our website.  

• Cookies & Tracking Technologies: Data collected via cookies and analytics tools (see Section 6).

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2. How We Collect Information

We collect your information in several ways, including:

• Directly from you via contact forms, emails, or phone  

• Automatically through your use of our website  

• From third-party tools such as Google Analytics

 

3. Why We Collect Your Information

We collect personal and non-personal data to:

• Provide our ocean freight and logistics services  

• Respond to your enquiries and service requests  

• Comply with legal obligations  

• Improve our website and user experience  

• Send updates, service-related notifications, or marketing (with your consent)

 

4. Use and Disclosure of Your Information

We may disclose your information to:

• Our internal team and affiliates (including our parent company in China)  

• Freight and logistics partners, IT service providers, and analytics platforms  

• Legal and regulatory authorities, as required by law​

We do not sell your personal information.

 

5. Overseas Disclosure

Some of your information may be processed or stored outside Australia, including by our parent company or technology partners. We ensure that these third parties handle your data securely and in line with Australian privacy standards.

 

6. Cookies and Analytics

We use cookies and tracking technologies to:

• Understand how users interact with our website  

• Enhance functionality and personalize your experience  

• Measure marketing and website performance  

You can manage cookie preferences via your browser settings. A cookie banner appears when you first visit our site to manage your consent.

 

7. Your Rights (Including GDPR & CCPA)

You have the right to:

• Access, correct, or delete your personal information  

• Withdraw your consent to data processing  

• Request a copy of the information we hold about you  

• Opt out of marketing communications at any time  

To exercise these rights, please contact us (see Section 10).

 

8. Data Security

We take reasonable technical and organizational precautions to prevent loss, misuse, or alteration of your personal information. However, no system can be 100% secure, and we cannot guarantee the security of information transmitted online.

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9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please read their privacy policies before sharing personal information.

 

10. Contact Us

For questions, requests, or complaints about your privacy, contact us:

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Proconnect Logistics Pty Ltd
📍 Address: Suite 807/10 Help St, Chatswood, NSW, 2067
📧 Email: op@proconnect.au
🌐 Website: https://www.proconnectau.com

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11. Lodging a Complaint

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):  
🔗 https://www.oaic.gov.au

 

12. Updates to This Policy

We reserve the right to update this Privacy Policy. Updates will be posted on this page with a revised “Effective Date.” Please check back periodically.

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